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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Windows Live 2011 email with COX receives but as of two

Customer Question

My Windows Live 2011 email with COX receives but as of two days ago I cannot send. Cox says its a Microsoft problem. Microsoft says it ain't. I am trying to find an answer.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What is the error or message when sending an email message?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
It simply says CONNECTING (and it never does) and then this error message appears:
The connection to the server has failed.Subject 'Fw: I just responded to your Email question'
Server: 'smtp.cox.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10060All my settings are correct, they have not changed, the email worked until two days ago, and then it stopped sending.
Customer: replied 1 year ago.
Ignore the SUBJECT line above.
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Can I connect remotely to your computer so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Is there an extra charge for that above the $42.00? I am on a fixed disability income.
Expert:  Viet - Email Tech replied 1 year ago.
No, there is no extra charge. Please do the following in order to connect with me remotely:
Please click on the website below:
https://secure.join.me/Download.aspx?webDownload=true
Then download / run the file join.me when it prompts or shows
Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.
Please reply at the box below. Thank you.

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