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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Your security has stopped me from accessing my outlook account

Customer Question

your security has stopped me from accessing my outlook account I have filled in your form to send me a text code to over come this but you keep sending four digit codes and not five as required what are you doing wrong and how can I get to use my account again thanks *****
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
Are you facing this issue with your outlook.com/hotmail account?
I suggest you to please try to use another browser like Mozila Firefox or Google chrome to reset your account password *****
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Click “Start Meeting” on that page and download and run this file.
You will get a pop up on top of the screen.
That pop will show you a 9 digit number. Please tell me about this 9 digit number.
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