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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My home page is all messed up with printing on top of printing.

Customer Question

My home page is all messed up with printing on top of printing. Unable to read screen.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. By "homepage", are you referring to your own website's homepage? Can you please give me your site's URL?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
please call me
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for writing back but I am very sorry, I only provide online support and remote access.
Do you want me to remotely access your computer so that I can directly check and fix the problem while you watch?
By the way, is this the home page of your own website?
Customer: replied 1 year ago.
yes to your question remotely is ok
Customer: replied 1 year ago.
this is the homepage of my web site
Expert:  Jess M. replied 1 year ago.
If this is your website, can you please tell me the URL of this site so that I can check it before I can remotely access your computer?
Customer: replied 1 year ago.
I am not sure what url refers to
Expert:  Jess M. replied 1 year ago.
By URL, I am referring to the website address, like http://filesXpress.com
Expert:  Jess M. replied 1 year ago.
Hi,
How is it going? Can you please tell me the http or www address of your website so that I can check it from here as to what is causing the problem? I can then remotely access your computer to fix it.
Regards,
Jess

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