How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sandy Your Own Question
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6064
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

Ok my original problem was my email act at login was no longer

Customer Question

Ok my original problem was my email act at login was no longer in service! So I wanted to change to a valid email for my FB! Well, now I have 2 acts! The act without my pic is new and I don't want it, but it has the right email and password ***** I can log into it! But, I want my old FB act that I have had for years! It has my pic on it! Please help me! I am so frustrated I could pull my hair out! I also want my messenger back! My act is under Vickie Stader-Francis! Please help! You have my permission to set up my gmail act on my FB act with my picture on it!
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
Do you have access to your computer now?
Customer: replied 1 year ago.
Well yes but it is my phone which is all I use!
Expert:  Sandy replied 1 year ago.
I will take remote control of your computer and will try my best to recover your lost Facebook account.
Since I can not take remote control of your mobile, it can be done using your computer only.
Would you allow me to take remote control of your computer and fix all the issues quickly as per your permission while you stay in front of it. It is 100% safe and secure.
Remote support can save a lot of time if you are not comfortable with performing steps yourself.
Remote access is an optional additional service($19 only) offer regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help. Click on "Get Extra Help" (Usually written with an orange background).
Visit this website:
www.join.me
Click “Start Meeting” on that page and download and run this file.
You will get a pop up on top of the screen.
That pop will show you a 9 digit number. Please tell me about this 9 digit number.
We have an A+ rating with the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Please reply at the bot given below.
Customer: replied 1 year ago.
I don't want to pay for remote control! Please talk me thru this
Expert:  Sandy replied 1 year ago.
Please sign out of your new Facebook account first.Open the link and click Logout:https://www.facebook.com/help/contact/logout?id=260749603972907 In order to recover your old/original Facebook account, you need to prove your account ownership to Facebook team as give under: Visit this website: https://www.facebook.com/login/identify Enter "Email, Phone, Username or Full Name" associated with your old account.And try to recover it following on-screen instructions. Else, choose, "I can't identify my account" And then, follow steps under this link: https://www.facebook.com/help/277898572230446 If you're not able to recover your account, please try to get help from friends as given under: https://www.facebook.com/help/215543298568604/Keep me posted.Thank you.