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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31127
Experience:  Over 15 year experience in Email Systems and Programs
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My account was hacked on june 25, 2015. how do i reaccess

Customer Question

my account was hacked on june 25, 2015. how do i reaccess it. ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please exactly how you have contacted Google please? And what message you receive when you try to sign in?
Thank you
Customer: replied 1 year ago.
password ***** *****
Expert:  Richard replied 1 year ago.
Thanks
Can you click on my link below please
https://www.google.com/accounts/recovery
Choose the last option that your account may have been compromised, and follow the process to regain control of the account. This should then let you reset the password.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please