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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I have an old gmail act that I would like to start using again.

Customer Question

I have an old gmail act that I would like to start using again. Problem is I no longer have access to the recovery email address. I know just about everything about my old act except the approx year and when I started using it. Can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Do you have access to a computer where you've logged into the account before?
Are you contacting me from a computer or on a smart device like an iPhone?
Please reply using the box below.
Regards,
Martin
Customer: replied 1 year ago.
Iphone and no it's been since 2011 or 2012 since I have used
Expert:  Martin replied 1 year ago.
Thanks Dudley.
In order to recover the account without going through Gmail which is asking for the recover email address I would need you to have access to a computer where you've accessed your Gmail account before.
Either that email, or the recovery email would do.
Do you think you can do that or have you never logged in from a computer?