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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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My friend in Poland bought laptop an was force to open

Customer Question

My friend in Poland bought laptop an was force to open account in Hotmail ;
Adam Sobolewski***@******.*** .
Today from not correct address :***@******.*** was sent dozen of mails asking to send many via Western Union to address in UK: Adam Sobolewski 831 Airdale Droga, Bradford .UK . I contacted Adam in Poland and fun this is froud and all his dresses are blocked and he can not send any mail.
His correct address is :***@******.*** .
Could you please erase both his address from hotmail and he will able to build up a new address with you.
Please answer to my address***@******.*** as I am in phone contact with Adam.
Thank you.
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.
AHi, I am Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

You/your friend need to do two things:

A. Report this fake Hotmail account to Hotmail team.
B. Try to recover your blocked account

A. How to report Fake Hotmai account:

Please send an email to ***@******.***. Attach a copy of the spam email to this email and send it.

Also, send an emailto *****@******.*** with all the pertaining information.

B. How to recover your blocked account:

Please visit www.hotmail.com and then choose "Can't access your account?"

and try to reset youur Hotmail account password.

Else, please fill out Hotmail recovery form to recover blocked hotmail account:

Visit this website:

https://account.live.com/acsr

And fill out details.

Keep me posted by clicking "Reply to Expert"

I will work with you until it is fixed.
Expert:  Sandy replied 1 year ago.

Hi Adam,

I'm just following up with you to see how everything is going.

Have you followed the steps provided?

Do you still need help with this?

And if you can reply back to me, that would be greatly appreciated.

Thank you.