How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Mine Gmail account was hacked and sent out several emails this

Customer Question

Mine Gmail account was hacked and sent out several emails this morning. I took my computer to an IT place and they removed all the malware and junk from my computer. I have changed my GMail password ***** a precaution. However, I have not received any emails today and I usually receive about 40. Are they stored on a "cloud" somewhere?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
That sounds strange, the best way to test if you're getting emails is to send an email to yourself from your own account. You can also send yourself an email from another account.
Other than that, I would check your settings.
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Regards,
Martin
Expert:  Martin replied 1 year ago.
Hello, I haven't received any replies from you.
Do you still need help?

Related Email Questions