I tried mozilla's "reset" option a couple of times to remove the master password ***** it doesn't work. It still won't let me input.
Written support would be fine
That scrip does it's thing and when I go back into Tools/options/password ***** start from scratch it is still requiring the master password... which is not working. SO... I'm stuck between a rock and a hard place and cannot use that email account at all. In fact now when I try to open it it says that account is already running.... which it is not. Also got a screen that my profile couldn't be found either missing or inaccessible.
Well... basically it is not currently connected...other than on the Charter Email lsite. Was trying to set up with IMAP... on a desktop
I am not getting ANY email on Charter OR on Thunderbird unless it's something I send from another account OR.... the Charter reps have sent to me. Thinking perhaps my account for that login may have been compromised.
OK.. logged in... no new emails. Nothing has come through. I have subscriptions to some news sites that I get daily... Nothing for days. I have been in touch with CHARTER about this Several times and have they have yet to solve the problem.
I recently was switched over to Charter Spectrum and that email name was brought over but it's NOT working.... not getting my emails. Why I switched to using a different email account.. for now.
ALL the problems began when I started using a master password ***** was moved to the Charter Spectrum site. I also tried using the older site at charter.net and that only brings me to Spectrum. It's a screwed up MESS.
Delete it on Charter and start all over.
BUT.... I don't want to lose my offline folder where I save all my male and my thunderbird profile is corrupt. Is there a way around it?
I tried copying and saving the sub folders of mail from that folder but it didn't work. That's all that's stopping me from deleting that account and beginning again..... and I don't want to lose that specific email address.
That's what I expected I would have to do
1. But I don't want to lose all of my saved emails that I stored offline in the blue folder (can't remember what that folder is called).
2. Have to resolve eliminating the master password ***** through Thunderbird.... which I can't even open Thunderbird any longer. Just tried.
Won't open. I'm looking at Mozilla site right now to see if there's a fix for that
NO...not archived.... just remembered. It's called "Local Folder"
I found my Local Folder using %APPDATA%.....> thanks to mozilla help screens.
I changed properties to unhidden.I was able to copy it to a thumb drive.Checked properties on the thumb drive and appears all folders & files are there.
Thunderbird has always has been a problematic email client.... full of issues, crashes a lot. Keeps you guys in business : )
I'll keep this thread open and try that..ms outlook.
Will let you know how it all turns out.
Thunderbird File format is not pst after all. Apparently Thunderbird uses a proprietary format for their email. I tried un-installing and re-installing Thunderbird but unable to do even that. Something is preventing it.
No, uninstalled it but there are lingering files that are preventing me from re-installing it. I never do remote any more. Am very gun-shy about doing so. I STILL think I have issues re: hacking because someone tried to hack my gmail this afternoon. Took a while but got that resolved.
Yes but haven't been getting any mail at all from that address since June 25th and have made at least 5 calls and still not resolved.
Not if I cannot re-install Thunderbird...! That's part of the problem.
As I told you before... All my mail goes to a "Local Folder" on my macine (read back a ways).
Suppose you're right.... for security purposes they probably have to. Going to call them again and demand to speak to security.