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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I want to accsess my

Customer Question

I want to accsess my***@******.*** email address. I have not been able to do that, please help me
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
When was the last time you were able to login?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
about 2 weeks ago
Expert:  Kamil Anwar replied 1 year ago.
May i know what the password ***** so i can attempt to login from here?
Customer: replied 1 year ago.
I just want to accsess my email account. I do not want a monthly bill of $59. I have accessed you thinking you were part of my email team then I am sorry I have wasted yours & my time
Customer: replied 1 year ago.
no just forget I asked for your advise. I do not want to pay for this service
Expert:  Kamil Anwar replied 1 year ago.
For billing questions: please speak to***@******.***. If you have not subscribed, then you will not be on the monthly subscription.
We are JustAnswer. And i am one of the independent IT support technicians.
I can definitely help you but if you do not want to continue, then you can request this question to be closed by emailing***@******.***
Thanks
Customer: replied 1 year ago.
I think I already gave my pay pal account to your team, if I have then can you unsubscribe me please.
Expert:  Kamil Anwar replied 1 year ago.
I am a tech only with no access to billing. Please email justanswer on***@******.*** or call them on +1(###) ###-####
Customer: replied 1 year ago.
I cant email them as I cannot access my email account
Expert:  Kamil Anwar replied 1 year ago.
You can phone them on the number listed above. I will also request them to look into this.