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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I need to transfer my juno email to my new computer

Customer Question

i need to transfer my juno email to my new computer
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question.
Are you looking to reinstall your Juno software on the new computer now?
May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 1 year ago.
yes. i cant find my e mail
Expert:  Bryan replied 1 year ago.
Okay, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (If using Firefox, click on the down arrow icon at the top-right of the browser to view your downloads).
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 1 year ago.
If you are having any issues with downloading/finding the remote file, just reply back to me below. Thank you.
Customer: replied 1 year ago.
i am sorry. im sorry, i dont know about the computer. i didnt get your reply.if you replied , please
Customer: replied 1 year ago.
im sorry i dontknow about the computer my email is***@******.***
Expert:  Bryan replied 1 year ago.
Please accept my apologies - I had to leave for the day when you replied back to me. Do leave me a message when you are available next, and we will take this further. Thank you.

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