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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I can't open my emails because theres this publishing

Customer Question

Hi ,
i can't open my emails because theres this publishing album going on that i don't know about an it just spins, i have shut down about 4 times an restarted only to get the same thing. what do i do?
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please which email program you are using?
And what do you mean with a publisher album?
Thank you
Customer: replied 2 years ago.

i m using windows live

Expert:  Richard replied 2 years ago.
Thanks
I need to know also please what do you mean with a publisher album?
Thank you
Customer: replied 2 years ago.

it just says publishing photo album, do i have to pay more then this 42.00

Expert:  Richard replied 2 years ago.
No, thats only optional if you wanted me to connect to your computer and fix it directly as opposed to over messaging.
Is this problem occurring only when you try to open attachments in emails?
Or it occurs no matter which email you try to open?
And when did this problem start?
Customer: replied 2 years ago.

i cant open any emails on this one computer, i can on another one. i didn't want to pay the 42.00 can i get that back

Customer: replied 2 years ago.

so how long does this take to help resolve the issue?

Expert:  Richard replied 2 years ago.
you requested a refund and I provided you the link to get one.
Therefore the support of course stops.
Customer: replied 2 years ago.

that only went to blank page

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