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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't open my emails because theres this publishing

Customer Question

Hi ,
i can't open my emails because theres this publishing album going on that i don't know about an it just spins, i have shut down about 4 times an restarted only to get the same thing. what do i do?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please which email program you are using?
And what do you mean with a publisher album?
Thank you
Customer: replied 1 year ago.

i m using windows live

Expert:  Richard replied 1 year ago.
Thanks
I need to know also please what do you mean with a publisher album?
Thank you
Customer: replied 1 year ago.

it just says publishing photo album, do i have to pay more then this 42.00

Expert:  Richard replied 1 year ago.
No, thats only optional if you wanted me to connect to your computer and fix it directly as opposed to over messaging.
Is this problem occurring only when you try to open attachments in emails?
Or it occurs no matter which email you try to open?
And when did this problem start?
Customer: replied 1 year ago.

i cant open any emails on this one computer, i can on another one. i didn't want to pay the 42.00 can i get that back

Customer: replied 1 year ago.

so how long does this take to help resolve the issue?

Expert:  Richard replied 1 year ago.
you requested a refund and I provided you the link to get one.
Therefore the support of course stops.
Customer: replied 1 year ago.

that only went to blank page