Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a web browser to access your problem Hotmail account? Or are you using an email program like MS Outlook?
Also, are you using a computer with Windows XP, VIsta, 7, 8, or a Mac?
Please let me know so that I can help you further.