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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14398
Experience:  10+ years of work experience.
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I cannot get to my old gmail and tried everything , I think

Customer Question

I cannot get to my old gmail and tried everything , I think someone got to my emails and r cancelling different things I've done. I need a contact person . One again I tried everything Google wanted me to with no success.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Did you try resetting your password?
Thanks
Customer: replied 1 year ago.
Yes
Expert:  Kamil Anwar replied 1 year ago.
what happens then, are you able to login after resetting your password?
Customer: replied 1 year ago.
No . I cannot get into it at all
Expert:  Kamil Anwar replied 1 year ago.
Please send me your gmail ID here.
Customer: replied 1 year ago.
The email I cannot get into is***@******.***
Expert:  Kamil Anwar replied 1 year ago.
There is a form, that needs to be filled in.
Gmail will review the information submitted, and then send a link to the alternate address for resetting password.
Have you already filled this form?
Customer: replied 1 year ago.
if this is that form were they want all sorts of info I don't have yes . But hopefully something different , so I'm saying no.
Expert:  Kamil Anwar replied 1 year ago.
This is the only way to retrieve the account back because there are no recovery options.
Customer: replied 1 year ago.
Thank u .u will call me or send info ?
Expert:  Kamil Anwar replied 1 year ago.
I will request this info here.
Please type me an email address where Google can reach you.
Customer: replied 1 year ago.
***@******.***
Expert:  Kamil Anwar replied 1 year ago.
When was the last time you were able to sign in to your Google Account? (Required)
When did you create your Google Account? (Required)
Customer: replied 1 year ago.
I tried all that Google requirements stuff it did not work
Expert:  Kamil Anwar replied 1 year ago.
That is the only way in, i'm afraid. Other then this, i am not aware of any other method but we have a number of experts here, so i will opt out and open the question to other experts to see if they have any ideas. Thanks
Customer: replied 1 year ago.
Wow . Can we shut that email down completely
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
When none of Gmail's normal reset methods work, you may need to call them directly.
If need be, you can call Google at the following number. Keep in mind that the wait will be long: (###) ###-####
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason