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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35256
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Can not get into my Windows live mail

Customer Question

Can not get into my Windows live mail
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8?
Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Gmail email and we are Windows 8
Expert:  Viet - Email Tech replied 1 year ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Yes please
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=e4348715-04ab-4a13-b229-e45ef89683ee
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please click on the website below:
http://tinyurl.com/q9bkzll
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
It looks like you are not there. When you are available, please reply back to continue.
Are you still able sign in and use your gmail email address temporarily at the Gmail website below:
http://www.gmail.com
- Can you click on Start\Control Panel\Programs\Programs and Features
, then select the Windows Live Essentials program there
, then click on Change at the top, then repair and check.
- If that does not work, please uninstall Windows Live Essentials
, then restart the computer, then download and reinstall it at the website below:
http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother
When you are available, please reply back at the box below to continue. Thank you,