How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 17576
Experience:  Email expert with over 5 years experience
50836188
Type Your Email Question Here...
Josh is online now
A new question is answered every 9 seconds

I used a program to clean my computer, and in so doing, cancelled

Customer Question

I used a program to clean my computer, and in so doing, cancelled most if not all of my
"cookies". I need to get Google's cookies' back on the system. It also cancelled my gmail
stuff, and now I cannot get my email. any suggestions??
Thanks for your time,
Jim Wirth
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.
Hi! What happens if you try to sign into your Gmail account?
Customer: replied 1 year ago.
I created another gmail account, and when seeking to pull up mail from my old one, it replied that I could
not have a second gmail email account.
Customer: replied 1 year ago.
are you there, Josh?
Expert:  Josh replied 1 year ago.
Please go into your new Gmail account and click on the icon in the upper right hand corner then select SIGN OUT Go back to http://www.gmail.com and sign into your old account
Expert:  Josh replied 1 year ago.
Let me know if the issue was resolved. If the issue was resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you. If the issue is not resolved, please reply back so we can continue to fix the issue.