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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
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Morning, I went to start my widows program and it said that

Customer Question

Morning, I went to start my widows program and it said that a widows program was corrupt. It won't open. What are my options? Thanks
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.
Hi, I am Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
Your computer seems to be infected with malware/adware and spyware programs.
I'll help you with this step by step.
Optional Remote Connect Service - Quick Resolution:
Would you allow me to take remote control of your computer and fix all the issues quickly as per your permission while you stay in front of it. It is 100% safe and secure.
Remote support can save a lot of time if you are not comfortable with performing steps yourself.
Remote access is an optional additional service($19 only) offer regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help. Click on "Get Extra Help" (Usually written with an orange background).
Visit this website:
www.join.me
Click “Start Meeting” on that page and download and run this file.
You will get a pop up on top of the screen.
That pop will show you a 9 digit number. Please tell me about this 9 digit number.
We have an A+ rating with the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Expert:  Sandy replied 1 year ago.
Some hidden malware/spyware/adware could be causing this issue:
I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.
You can download the free version using the link given below:
http://www.superantispyware.com/
Please run quick scan to complete the scan in 10-15 minutes.
I will work with you until it is fixed.
Let me know the results please by clicking "Reply to Expert".
And if you can take a second to rate my service, that would be greatly appreciated.
Expert:  Sandy replied 1 year ago.
Hi,
I'm just following up with you to see how everything is going.
Do you still need help with this?
Please let me know.
Thank you very much,
Regards,
Sandy

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