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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16043
Experience:  Email expert with over 5 years experience
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Trying to access my Yahoo email account. Using a new computer

Customer Question

Trying to access my Yahoo email account. Using a new computer and the system won't allow access because it didn't recognize pc. In addition, I have changed my phone number and all Yahoo knows is the old number. For security it wants to send message to a phone number that doesn't exist. Would like to change the phone number but need them to accept this computer!!
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.
Hi! What is the email account that you need access to?
Customer: replied 1 year ago.

*****@******.*** don't send messages to this, I can't get into it.

Expert:  Josh replied 1 year ago.
Thank you for confirming. I was able to secure a private phone number for you to reach Yahoo directly and sort out the issue quickly. The other route would be via email and it takes days. The number is ***** Your wait time should be less than 5 minutes
Customer: replied 1 year ago.

that phone number only sent us back to the help.yahoo.com page

Expert:  Josh replied 1 year ago.
Say "Password"then "yes"then say your email address when prompted - Your email will be read back to you then say "Yes"then follow the other voice prompts and you will be connected to a Yahoo! tech