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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Yes I have mail that I can not read and I just upgraded today. I'm ver

Customer Question

Yes I have mail that I can not read and I just upgraded today. I'm very angry right now.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When was the last time it worked properly?
May I start a remote session that way I can take a closer look at the problem and fix it for you directly?
Regards,
Martin
Customer: replied 1 year ago.
I've paid you experts already and I still can't read my mail this is ridiculous.
Expert:  Martin replied 1 year ago.
Hello again,
I can't find any other questions in your question history, who did you speak to before?
I can solve this for you via a remote session then we can look for your first question and get you a refund for one of the questions, does that sound good?
Customer: replied 1 year ago.
I haven't spoke to anyone else and I'm not happy with ayi at all. Do you have a contact number for them at all?
Customer: replied 1 year ago.
I want a refund from them and your company.
Expert:  Martin replied 1 year ago.
Oh okay, so you haven't spoken to any of our experts before.
The solutions come from speaking with us and working things out so you wouldn't have a solution to your problem yet as I've only just greeted and asked you for more information.
Are you referring to the website ayi.com?
If so, they have a contact page here:
http://help.ayi.com/customer/portal/emails/new
Is that what you're after?
You can request a refund from us by contacting customer support within 30 days of asking your question by going to the following URL:
ww2.justanswer.com/contact-us
Regards,
Martin
Customer: replied 1 year ago.
Yes because I want a refund from them,they such big time.
Expert:  Martin replied 1 year ago.
We're not affiliated with AYI but you should be able to contact them with the form I linked you to and get a refund from them if they offer that.
Hopefully everything works out the way you want it to.
Have a lovely weekend!
Martin
Customer: replied 1 year ago.
So I have to wait thirty days to get a refund refund from your company?
Expert:  Martin replied 1 year ago.
That's not exactly what I said - let me rephrase it for you.
You have up to 30 days from when you asked your question to request a refund, meaning you can request it anytime from now up to that day.
Does that make sense?
Customer: replied 1 year ago.
Yes it does,thank you very much Martin.