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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Email expert with over 5 years experience
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One of my gmail accounts has been linked to another person.

Customer Question

one of my gmail accounts has been linked to another person. I want to unlink the account from her name without either of us losing our files. can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.
Hi! Open one of the Gmail accounts in your browser.Click your photo, icon, name or email address near Gmail's top right corner.Select Sign out from the menu that shows.This will log you out of the current account as well as any Gmail accounts connected to it right now and will sever these ties
Customer: replied 1 year ago.
It didn't work. When I tried to sign in again, I saw her name attached to my email address.
Expert:  Josh replied 1 year ago.
Where exactly does it show her name?
Customer: replied 1 year ago.
I have 2 gmail accounts:***@******.*** and***@******.*** Both accounts are affected. Her name is***** and her name appears above my gmail account.
Expert:  Josh replied 1 year ago.
Do you mind if I connect to your computer to view the issue and fix it?
Customer: replied 1 year ago.
You may connect to my computer
Expert:  Josh replied 1 year ago.
Great! I just sent you the offer for remote services
Customer: replied 1 year ago.
I did not receive an email from you on either of my two accounts. Joan's name is ***** ***** my account.
Customer: replied 1 year ago.
Please do not charge my Visa account is you do not solve my problem.
Expert:  Josh replied 1 year ago.
The offer should appear on your screen. You may need to refresh your page to see the additional services offer for Remote tech support
Customer: replied 1 year ago.
Which screen are you referring to? the one we are on now? one of my accounts? I do not see an email from you.
Expert:  Josh replied 1 year ago.
This screen that we are talking on
Customer: replied 1 year ago.
I do not see it. What do I do to refresh my page?
Expert:  Josh replied 1 year ago.
Press the F5 key
Customer: replied 1 year ago.
I did that, but nothing happened. I am not satisfied with the answers you are providing and I do not want to be charged for this conversation. Nothing is being resolved.
Expert:  Josh replied 1 year ago.
I see that you rejected the offer
Customer: replied 1 year ago.
I didn't reject it. It never appeared. I think we have concluded this conversation. I do not want to be charged because you were unable to help me.
Expert:  Josh replied 1 year ago.
I am able to help you but you will need to accept the offer so I can connect to your computer