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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Why am I being asked to create a new account and prevented

Customer Question

Why am I being asked to create a new account and prevented from opening my exixting one?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please for which service this is for?
Thank you
Customer: replied 1 year ago.
firefox
Expert:  Richard replied 1 year ago.
ok, thats your internet browser, it does not use accounts.
What actual service is this account for?
Customer: replied 1 year ago.
Make the process more transparent and make it clear how you popped up
since I was asking about a mozilla programme.
Expert:  Richard replied 1 year ago.
Sorry I dont really understand your response, but still need to know
What actual service is this account for?
Mozilla make many programmes so that does not make it clear sorry