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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Can't send or receive email on computer or phone (Iphone 6.5).

Customer Question

can't send or receive email on computer or phone (Iphone 6.5). Those on my address list are receiving virus's from me since 6-10. I believe I need my password ***** May have been hacked. Believe I need a new AOL password. I have AOL desktop, Verizon
FIOS.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
I can help you change your password ***** secure your email account, are you currently on your computer?
May I start a remote session that way I can take a closer look at the problem and fix it for you directly?
Regards,
Martin
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Martin replied 1 year ago.
I will send you a request to start the remote session now so we can get this fixed ASAP.
Customer: replied 1 year ago.
My phone number is(###) ###-####
Expert:  Martin replied 1 year ago.
I cannot call you.
Are you currently on your computer?
Customer: replied 1 year ago.
yes
Expert:  Martin replied 1 year ago.
Do you see the Accept button for the remote session?