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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My email accout alway server error i can't send and receive

Customer Question

My email accout alway server error i can't send and receive an email
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your email issues. What email service are you using? Yahoo Mail? Hotmail? Gmail? or others?
Also, are you using Windows or Mac?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
I cant send & recieve email and alway server error pls help me
Customer: replied 1 year ago.
Yahoo
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for writing back with that information and I am very sorry about your issues with your Yahoo Mail.
Are you using Windows or Mac?
Are you using MS Outlook 2010 to access your Yahoo Mail? Or Mac Mail? Or Thunderbird?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
if i sign in my account alway failed
Expert:  Jess M. replied 1 year ago.
Where do you sign in to your account?
Are you using Windows or Mac?
Are you using MS Outlook 2010 to access your Yahoo Mail? Or Mac Mail? Or Thunderbird?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
Using samsung galaxy S 5..and 1 thing i cant open on laptop
Customer: replied 1 year ago.
I using Android
Expert:  Jess M. replied 1 year ago.
Ok,
I can only assist you in fixing the email issues when using a computer -- a laptop or desktop.
Do you have your laptop with you right now?
Can I remotely access your laptop so that I can directly assist you in fixing the Yahoo Mail issues while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess
Customer: replied 1 year ago.
I dont have just mobile i use..
Customer: replied 1 year ago.
If u cant help me i want to cancel may payment how to cancel
Expert:  Jess M. replied 1 year ago.
Hi,
I am still willing to help you. If you want to continue with this question, please tell me HOW you access your Yahoo Mail on your Android.
You can also try these steps:
1. Open your web browser in your Android. The web browser is the one you also use to visit websites online.
2. With the web browser open, go to http://mail.yahoo.com
3. Sign in with your yahoo email address and password
4. See if you can access your emails there.
Keep me posted with your results so that I can help you further.
Best regards,
Jess
Expert:  Jess M. replied 1 year ago.
Hi,
How is it going? Were you able to access your Yahoo account using the procedures I gave you?
Please let me know your results so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
I will receive allready an ema but still i cant send
Expert:  Jess M. replied 1 year ago.
Hi,
Are you using a web browser like the procedures I gave you to access your Yahoo Mail? Or are you using the Mail app of your Android device?
If you are using a web browser, you can always send and receive without any trouble. But if you are using an email app, there will be configuration issues.
Keep me posted.
Jess

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