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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Cant get rid of ask.com as my browser. Read more: http://www.justa

Customer Question

Hi Cant get rid of ask.com as my browser. Want my safari back
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Your PC appears to be infected with adware. Can you tell me what is the OS X version you're running?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
I have a Mac not a PC
Expert:  Kamil Anwar replied 1 year ago.
I meant MAC. What is your OS X Version?
Customer: replied 1 year ago.
Need to go out. Will come back later
Expert:  Kamil Anwar replied 1 year ago.
No problem. Take your time.
Customer: replied 1 year ago.
OS XYosemite
Expert:  Kamil Anwar replied 1 year ago.
What extensions do you see in Safari -> Preferences -> Extensions?
Customer: replied 1 year ago.
Now I see one that says Safari reinstall. Will try that one. How do I get you if it doesn't work?
Expert:  Kamil Anwar replied 1 year ago.
You see ask extension? Not sure what you mean by Safari Reinstall.
Customer: replied 1 year ago.
I can't find it either. Will be back later.
Expert:  Kamil Anwar replied 1 year ago.
May i connect remotely and fix this directly?
Customer: replied 1 year ago.
I think I solved my problem myself. Thanks, ***** ***** not charge.
Expert:  Kamil Anwar replied 1 year ago.
You're Welcome. I will request your refund. Thanks
Expert:  James-cssm replied 1 year ago.
Hi Kay,
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. http://www.justanswer.com/email/9568f-cant-rid-ask-com-browser-read-more-http-www-justa.html#. Thank you, ***** ***** Customer Support Team.