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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Someone hacked my facebook and email and I can not enter into

Customer Question

someone hacked my facebook and email and I can not enter into either one
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your FB and email issues. First, can you please tell me the problem email account so that I can check your recovery options? You can post the problem email here but replace @ with AT, like jessATmyemail.com.
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
lock.hotelAThotmail.com
Customer: replied 1 year ago.
are you there
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for that information. Please give me a moment to check your recovery options. I will get back to you shortly.
Meanwhile, have you tried to reset or recover your FB account? Or were you stuck in the FB recovery because the code is supposed to be sent to the also-locked Hotmail account?
Keep me posted.
Jess
Customer: replied 1 year ago.
yes that is right sorry for being impatient
Customer: replied 1 year ago.
how did you go
Customer: replied 1 year ago.
hello
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for patiently waiting.I checked your account and your only recovery option is a mobile phone number ending in 34.
Do you still use that phone number? If yes, please give me the exact phone number here when you reply but provide several spaces so that it will not be hidden or masked. Post it like 12 3 456 78 99 0.
Jess

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