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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have an email that I received on the 20th of January 2015

Customer Question

I have an email that I received on the 20th of January 2015 at exactly 8:28pm, but some how it got deleted and I can't find it in my junk mail. Please how do I retrieve this email from Yahoo?
Submitted: 1 year ago.
Category: Email
Expert:  Chris R. replied 1 year ago.
Hello my name is***** and I would be happy to assist you.
Are you using the Yahoo web mail?
When did you accidentally delete the email or notice it was missing? If it was in the last 7 days it might be possible to recover. If not there is nothing that can be done.
Customer: replied 1 year ago.
I deleted on the 20tg of January 2015
Customer: replied 1 year ago.
I meant 20th of January 2015
Expert:  Chris R. replied 1 year ago.
There was a recovery request you can send to Yahoo and they try to get deleted mail back, but it has to be within 7 days, and even then it is not a sure thing. Unfortunately January is just too long ago to do anything. The only way you would have it still is if you downloaded a copy of it to a mobile device or an email client. If you've been doing everything through webmail then you are out of options. If it is no longer in the Trash folder then it has been permanently deleted.
Customer: replied 1 year ago.
I do not know what you mean by web mail. I have an iPhone and I view my emails through my iPhone. It was in the course of reading it that I accidentally got it deleted
Customer: replied 1 year ago.
Is there no way Yahoo can help me retrieve it even if I have to pay?
Expert:  Chris R. replied 1 year ago.
Unfortunately they won't be able to help.

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