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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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You helped me resolve my Windows Live problems last week, however

Customer Question

You helped me resolve my Windows Live problems last week, however my wife is unable to access her***@******.*** emails. She is using windows 8 and and a gmail account. She use to be able to get her dbrady email messages until we changed things to get my email working... By the way my email is working great!
Submitted: 1 year ago.
Category: Email
Expert:  Barun replied 1 year ago.
Hi again,
Should we go ahead with another quick remote session, which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 1 year ago.
Yes
Expert:  Barun replied 1 year ago.
Okay, let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=38d7510e-1693-4250-880e-1961f90d0948
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.