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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get into my email account. A 'clean up' to my computer

Customer Question

I cannot get into my email account. A 'clean up' to my computer this morning must have erased my automatic sign-in. It is not accepting my password ***** since I set up my account, my phone number has changed and I no longer have a restore alternate email. What do we do now?
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
The computer you can no longer access your email on.. Is it windows Vista?
Also, how do you usually access your email, by internet explorer, or do you often use other browsers such as mozilla firefox, or chrome?
Another important point, who is your email account with. Yahoo, gmail, aol, hotmail, etc ?
Thank you,
Dustin S.
Customer: replied 1 year ago.
Gmail internet explorer. Vista
Customer: replied 1 year ago.
I have to leave. Can u do this without me?
Expert:  Dustin replied 1 year ago.
Unfortunately, I cannot work through this without you.
I will be working for another 4 hours today. And normal business hour throughout the weekend.
When you have time to continue send a reply.
Thank you,
Dustin S.
Customer: replied 1 year ago.
How much time do we need .
Customer: replied 1 year ago.
Did u get my answers to ur questions above?
Expert:  Dustin replied 1 year ago.
I did receive the earlier answers.
I cant predict the exact amount of time needed.. Lets discuss the backup email you no longer have.
Who was that backup email with?
Gmail, yahoo, hotmail, etc? Please send just the last half, of the old backup email you no longer have.
( the portion that shows up **after** the @ sign )
Thank you,
Dustin S.
Customer: replied 1 year ago.
Don't remember . Gmail thinks it is a Yahoo account. Yahoo.com
Expert:  Dustin replied 1 year ago.
Would you remember the exact, and full email address that the old yahoo account would have been ?
Customer: replied 1 year ago.
Perhaps I can get back with u in a couple of hours. 8pm mountain time u.s.
Customer: replied 1 year ago.
No Dustin. That is the problem
Customer: replied 1 year ago.
And ... I ddon't have the same cell number that I used to have. So I Can not have them send me a txt msg.
Expert:  Dustin replied 1 year ago.
Youre welcome to get back to me when you have more time.. Theres no time limit on my ability to assist you. Dustin S.
Customer: replied 1 year ago.
Do not remember back up email. Don're have any other email.
Customer: replied 1 year ago.
Ok a bit later then.
Expert:  Dustin replied 1 year ago.
I will look for your replies then, and will formulate our next plan of attack. D.S
Customer: replied 1 year ago.
Hello Dustin. I'm back. You still there ... I have some more time now to work on this. I am making contact through my outlook account. Otherwise ... I cannot get into my gmail directly ... except through my Kindle Fire 6. I went to Office Depot today and they did a scan and a mini tuneup ... it is after that that my auto sign in from google disappeared. Also some items from the toolbar disappeared as well. I also had to resign in on Facebook which was also automatic.
Expert:  Dustin replied 1 year ago.
Question.. Your still able to get into your gmail account through Outlook?
Receiving messages, sending messages?

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