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Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 989
Experience:  Networks & Security Engineer
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I just asked a question, but I lost you.

Customer Question

I just asked a question, but I lost you.
Submitted: 1 year ago.
Category: Email
Expert:  Mr.Med replied 1 year ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today
What is your question please?
Thank you
Customer: replied 1 year ago.
One of my email accounts it is being hacked. Someone with access to my computer, but not my password, is reading emails that i have recently OR permanently deleted. How is this possible and how can I prevent it?
Expert:  Mr.Med replied 1 year ago.
What has happened to make you think that someone is reading your emails please? also what email are you using eg : gmail, hotmail, aol ect..
Thanks
Customer: replied 1 year ago.
AOL. Someone has giving me information that was only communicated to someone else by email. Like for example I wrote to some one I am very happy you now have accessed to our account . She replied, It makes me feel I am your wife. And some else I my household tells me I am glad this other lady is happy she one shares your account and it makes he feel like your wife. wife.
Expert:  Mr.Med replied 1 year ago.
Okay, there is someone who is spying on your computer, maybe he have your computer password ***** he can read your emails or that person has installed a keylogger or a spyware on the computer so he can spy on you remotly.
A keylogger is a type of surveillance software or hardware that has the capability to record every keystroke you make to a log file send to the one who is spying on you. the keylogger can record instant messages, e-mail, and any information you type at any time using your keyboard, the spyware is a program that spy on all actions that you take on the computer.
If you are using a desktop, please check there is no hardware keylogger attached to your keyboard, please see this image :
http://upload.wikimedia.org/wikipedia/commons/d/dc/Keylogger-hardware-PS2-example-connected.jpg
Once you finish, Please follow these steps to remove any spywares from your computer :
1-Change or create a strong password ***** your computer.
2-Download Malwarebytes, a free malware/virus scanner.
Please click https://www.malwarebytes.org/mwb-download
Once you install it, Please Update and then run a Quick Scan and Delete any Malware/Viruses. It will take from 1-3 hours to complete! (it depend on the size of the files on your hard drive)
3-Once that is complete Please Download superantispyware from : https://www.superantispyware.com/download.html
after you download the program, please run it, it will remove all spywares including keyloggers (type of spywares) on your computer
4-Run a second scan using your antivirus.
5-Restar your computer
6-Change again your aol password
7-Install Zemana Antikeylogger from : http://www.zemana.com/product/antilogger-free/overview/
This software will stops keyloggers by encrypting every key that you type with your keyboard.
Your satisfaction is my top goal. If you have a moment Please rate my answer, positive rating are appreciated
Thank you