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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have located the issue. Since you are sending from email

Customer Question

I have located the issue.
Since you are sending from email client, each message you send is connected to your phone IP and not to our server IP.
Our server IP is not blacklisted, but your Internet service provider's is on several blacklists.
Please check this information:
http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a24.209.32.224&run=toolpage
LISTED BARRACUDA 24.209.32.224 was listed Detail 900 281 Ignore
LISTED RATS Dyna 24.209.32.224 was listed Detail 3600 94 Ignore
LISTED SORBS DUHL 24.209.32.224 was listed Detail 3600 109 Ignore
LISTED Spamhaus ZEN 24.209.32.224 was listed Detail 300 94 Ignore
Unfortunately since this is not our IP we cannot request delisting.
You will need to contact the Internet service Provider since this is their IP as they need to whitelist it.
In the meantime, you can login to webmail directly from your phone browser and send email that way.
In that case only our server IP will be shown and you will not have issues since our IP is not blacklisted.
Regards, *****
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
To clarify, is the question how to get the IP removed from the blacklist?
Please let me know
Thank you
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
Thanks
I have tried to remove the blacklist but it is due to how the mail server is setup as you see here
"The IP address you have specified does not comply with best practices. Currently, the reverse DNS for this IP address is: cpe-24-209-32-224.neo.res.rr.com. For more information, please review the above "List Specifications" section,"
Who is your email service provider?