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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I lost my phone and password. I can not access my drop box

Customer Question

I lost my phone and password. I can not access my drop box on the phone. So I go to my computer and try to reset the password, it responds and says an email has been sent to reset my password ***** I never get it. It is not in my junk folder either.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Just to be sure, if you email yourself on your email account, is that being received?