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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31117
Experience:  Over 15 year experience in Email Systems and Programs
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Im getting***@******.*** it just started i

Customer Question

im getting***@******.*** it just started i its coming from aol search i want it off
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Were exactly are you seeing this email address?
Or are they pop up windows?
Customer: replied 1 year ago.
yes i tried qvc web site it pops up i vew windows it allows from aol search site im mad i have to pay to fix this i pay aol each mo for their site
Expert:  Richard replied 1 year ago.
ok, the issue is not AOL but your computer.
In which web browser are you getting this problem? EG: Internet Explorer?
Customer: replied 1 year ago.
internet explorer
Expert:  Richard replied 1 year ago.
Thank you
Your computer is infected and there are a number of ways to remove this depending on the type of infection
As the first step
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me please if you still have the problem
Let me know the results please