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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Skype account is blocked

Customer Question

my Skype account is blocked
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
I can not make Skype phone calls. it appears "account blocked
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Skype issues. Are you using computer to run Skype and make calls? If yes, are you using a computer with Windows XP, Vista, 7, 8 or a Mac?
Please let me know so that I can help you further.
Best regards,
Jess
Customer: replied 1 year ago.
I am using a computer to make Skype phone calls. My computer is hp pavilion
Customer: replied 1 year ago.
I am using a computer hp pavilion
Expert:  Jess M. replied 1 year ago.
Hi,
Thank you for writing back with that information and I am very sorry about your Skype issues.
This happens when you have tried to reset your Skype account password ***** times.
Can I remotely access your HP computer so that I can directly assist you in fixing this Skype issue?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess