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When I say new I mean a week old... all security programs plus all other programs have been loaded, etc, so I'd rather not.
so no. I had to pay Bust Buy Geek squad to do it and leave it there for a day.
Here's the problem: Since your gmail email address is what's showing on screen Microsoft's log on servers have no way of knowing what you changed your gmail password ***** on Google's servers. There's also not a way to get in to the computer and change the gmail address you see onscreen to your new Oultook email address.Another issue is that password ***** software will not work with passwords based on email addresses.Doing a factory reset is something you can do right now at home. It may take an hour or two to finish but you needn't take the computer anywhere. It does mean that any software you installed after the purchase would need to be re-installed.
Does that mean that my Karperski security will remail even though I do a factory reset?
It did not come bundled. I have the disk but I asked them to install it at the store and, of course, paid them to do it correctly because I didn't want to have to do it.
How do I reset to factory if I can't get into the computer?
Start or restart the computer so that you are at the log in screen (but don't try to log in yet)While holding down the Shift key click the Power icon in the lower right corner and select Restart.Release the Shift key when you see "Please Wait"From the Choose an Option screen select Troubleshootselect Reset your PCPlease tell me the make and model number of your PC and let me know your options after selecting Reset your PC
What you will see next depends on the manufacturer.
Look, I'm not feeling good about this. I have a warrenty on this machine. I think I just need to take it back to Best Buy and hand it back to the Geek Squad. Sorry if I wasted your time, but I feel like you're just stearing me to the easiest way out for you. How can I get my $42 back that I paid through Pay Pal?
Will you walk me through this right now?
Never mind. This is just taking too long.
I'm really not comfortable with this and it's taking too long. I've got a date. gotta go. I'm taking it in to the shop.