How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My facebook has been compromised and I can't get logged in please help

Customer Question

my facebook has been compromised and I can't get logged in please help
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question.
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with recovering your Facebook account?
Keep me posted.
Customer: replied 1 year ago.
yes
Expert:  Bryan replied 1 year ago.
Okay, let's get started. Are you using Internet Explorer, Mozilla Firefox, Google Chrome or Safari as your browser?
Keep me posted.
Customer: replied 1 year ago.
firefox
Expert:  Bryan replied 1 year ago.
Okay. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=4f6df60a-3086-47f9-b3e3-da261d7fb3f3
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (in Firefox, click on the down arrow button at the top-right to view your downloads).
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 1 year ago.
Thank you for the remote session. I'll open up your question to our other experts now, who will be able to assist you further with this issue.
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Jason
Customer: replied 1 year ago.
Ive already paid 34 dollars and got nothing
Customer: replied 1 year ago.
thats why he sent me to you cause he couldn't fix the problem
Expert:  Jason Jones replied 1 year ago.
Hello,
I am sorry for the confusion.
I am very familiar with this problem and have dealt with it or similar problems a few thousand times.
I don't want you to feel like I am trying to nickle and dime you.
For me to remote in and fix the issue, it is an extra fee.
We can do it without the remote, if you wish. Do you want to describe the situation to me more? Please, give me the full run down of the problem and which current problem you are having.
- Jason
Customer: replied 1 year ago.
how much
Expert:  Jason Jones replied 1 year ago.
The additional charge is $30.
Customer: replied 1 year ago.
forget it y'all already got 34 dollars and still have the same problem I'll wait it out ty
Expert:  Jason Jones replied 1 year ago.
If you want, I can send up the refund request for you.
I understand. You can wait as long as you want.
After you wait, if you still want help you can come back here.
Thank you.
Customer: replied 1 year ago.
no need for refund if u can just take thaT
Customer: replied 1 year ago.
SEEMS POINTLESS TO RESEND MONEY AND GET IT BACK
Expert:  Jason Jones replied 1 year ago.
Hello,
You are not happy with the service, so I will send up the refund. That is how it works.
There is no need for you to pay for something that you didn't receive.
You already paid something. I am saying that I'll just send up the refund request for that amount.
-Jason
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
so what do i do now
Expert:  Jason Jones replied 1 year ago.
Now, I send up the refund request.
That is all.
Thank you.
Customer: replied 1 year ago.
ty
Expert:  Jason Jones replied 1 year ago.
yw

Related Email Questions