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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I have this problem when I try to connect to a site (Hayhouse).

Customer Question

Hi,
I have this problem when I try to connect to a site (Hayhouse). I get this
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
But I do get access on my laptop.
Is this something you can help me with?
Rudy
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.
Hi Rudy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Is this happening on your desktop computer?
What browser are you using to access the site and where the error comes up?
Also, can you please tell me the URL of the site that you are trying to access so that I can test it myself?

Please let me know so that I can help you further.

Best regards,
Jess
Customer: replied 2 years ago.

Yes, on my desktop. I have been listening for a couple weeks already to audio without a problem till today.
- I am using google chrome
- ulr = http://www.hayhouseworldsummit.com/

On my laptop it's working fine.

Expert:  Jess M. replied 2 years ago.
Hi,

Thank you for writing back with that information.

Have you tried using another browser to access the site? You can try using Internet Explorer to test if the site only has problem with Chrome.

Keep me posted.
Jess
Customer: replied 2 years ago.


I tried explore agan and I do get on the side and than it blurs/blocks.

Even on facebook with explore I get this message:

Sorry, we couldn't understand this search. Please try saying this another way.

Ido get the face book page of Hayhouse, but that is it.

I think there is a virus or something blocking my access to the site.


Expert:  Jess M. replied 2 years ago.
Hi Rudy,

Thank you for writing back with that information and I am very sorry about your issues.
Can I remotely access your computer and perform cleanup to eliminate malwares and viruses from your computer?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess
Customer: replied 2 years ago.

Yes, it's ok for remote access

Expert:  Jess M. replied 2 years ago.
Hi Rudy,

Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access.

Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.

Regards,
Jess
Customer: replied 2 years ago.

If there is a problem with the tranaaction, I will get back to you tomorrow when I fix thhis.

Sorry about this.

Expert:  Jess M. replied 2 years ago.
Hi Rudy,

Please take your time. I have already submitted the formal additional service offer. You can accept it any time and by then, we can initiate the remote session.

Thank you.

Jess
Customer: replied 2 years ago.

Ok, thanks, ***** ***** get ba\ck to you.

Expert:  Jess M. replied 2 years ago.
Sure Rudy.... We can resume by then...Thanks for your patience!

Best regards,
Jess

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