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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31124
Experience:  Over 15 year experience in Email Systems and Programs
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Good morning and here is my question,and i need help please.

Customer Question

good morning and here is my question,and i need help please.
It concerns my inbox.
I lost my description of my e-mail,showing in my Inbox.
The only thing showing at this time is my envelop,no more description coming in.
My send works ok my e-mail does come in but only the envelop shows.
I hope that you understand what i am explaining to you.
Raymond XXXXX
XXXXXXXXXXXXXXX
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me which email program and version you are using please?
Thank you
Customer: replied 1 year ago.
windows 7
microsoft
Customer: replied 1 year ago.
do you have enough information
Expert:  Richard replied 1 year ago.
ok, thats the version of Windows your using.
I need to know please which email Program and version you are using please?
EG: Outlook 2010, or is it via your web browser? ef: Internet Explorer?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 1 year ago.
internet explorer
Expert:  Richard replied 1 year ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you still have the problem please.
Customer: replied 1 year ago.
I have to back up to my inbox then i will get back to you.
Expert:  Richard replied 1 year ago.
ok, but no need to backup your inbox with these instructions as the emails are not on your computer, they are on the mail server.

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