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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Samsung 65" bought last summer. ,sound no,picture. The remote

Customer Question

Samsung 65" bought last summer. ,sound no,picture. The remote is working, I can turn it off and on. Turn the sound up and down. My instinct is one of the kids hit a button on the remote but I'm having no luck.
Submitted: 1 year ago.
Category: Email
Expert:  A. Stevens replied 1 year ago.
Hi, I am A. Stevens here to help with your question! So what happens when you try to press the volume +/- on the remote? It appears to work?
Customer: replied 1 year ago.
Yes, volume works
Expert:  A. Stevens replied 1 year ago.
hmm, do you have any external speakers you can connect to see if the sound works on that?
Customer: replied 1 year ago.
I don't have external but sound on tv works, I can listen to the programs.
Expert:  A. Stevens replied 1 year ago.
Are you able to see the menu prompts?
Expert:  A. Stevens replied 1 year ago.
Are you able to see the menu prompts?
Customer: replied 1 year ago.
No
Expert:  A. Stevens replied 1 year ago.
When you select "menu" on the remote, what happens?