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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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There are two main problems with my Yahoo Emails: 1. When

Customer Question

There are two main problems with my Yahoo Emails:
1. When I click on a message it doesn't always show up and then it just may 'disappear', sometimes into the Trash Bin or else totally disappear., even when I try to find it in the Search Message File.
2. When I am deleting messages there is a random show of OTHER messages and the deleting just doesn't work or else there will be another 'disappearance' of a message which I was NOT deleting... If this continues I will stop using Yahoo as it is very annoying and wasn't a problem before your 'new' improvements...which are NOT.
Submitted: 2 years ago.
Category: Email
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues with Yahoo Mail. Before I can provide you a solution to this, please tell me the following:
1. Are you using a computer with Windows XP, Vista, 7, 8 or a Mac to access your Yahoo Mail? Or are you using a gadget like a tablet or a smartphone?
2. If you are using a computer, are you using a web browser like Internet Explorer, Chrome or Safari to access your Yahoo Mail? Or are you using an email program like MS Outlook 2007, 2010 or 2013?
Please let me know so that I can help you further.
Best regards,
Jess

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