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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am unaware of my Bigpond

Customer Question

I am unaware of my Bigpond Net work password. My email account is***@******.***
How do I reset a new password ?
Bob
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you mean wireless/wi-fi password? Or email password? etc.?
What is the model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Look mate, I just want to know how to reset my email Bigpond network password, this cannot be so difficult.
$50 dollare ok but that is all its worth. If you think you can screw me for more then foreget the entire deal.
Bob
Expert:  Viet - Email Tech replied 1 year ago.
What do you need the password *****? Don't worry, we guarantee our service, so don't worry. Can I connect remotely to your computer, so I can find your password ***** through your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Yes that will be fine, I need the password ***** a box keep coming up asking for it and will not go away.
Expert:  Viet - Email Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=1818ef97-cf98-432e-9a64-173e1020de66
Or click on the website below:
http://tinyurl.com/kmzf5ff
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 1 year ago.
Let's click on the website below:
http://www.justanswer.com/remotedesktop/join.aspx?Session=1818ef97-cf98-432e-9a64-173e1020de66&Type=Java
Or click on the website below:
http://tinyurl.com/l5wjy2u
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
Let's try another way:
Please click on the website below in order to connect with me remotely:
https://secure.join.me/Download.aspx?webDownload=true
Then download / run the file join.me when it prompts or shows at the bottom.
Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.
When you are available, please reply back at the box below to continue. Thank you
Customer: replied 1 year ago.
I feel I have been ripped off for $50 - you can bet I will let many others know my troubles with your organisation and I would certainly not recommend your so called expert assistance to anyone.
I hope you can see how long I had to sit and wait for your replays and while waiting all Ivgot was more adds seeking additional services for money.
I still have my problem but I will go some place else for help. I rate you Zero.(###) ###-####
Expert:  Viet - Email Tech replied 1 year ago.
I'm sorry; there is no additional cost. It's been 10 days, I've been waiting for you. You have not gotten back to me until now. Was there issue getting back to me previously about 10 days ago? Do you still need help with this? I can connect remotely to your computer and fix the issue directly on your computer together with you.
Don't worry, we guarantee our service. Please reply at the box below. Thank you.