How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

How can i recover my gmail account. i had my computer cleaned

Customer Question

how can i recover my gmail account. i had my computer cleaned up for existing viruses and my gmail dissappeared after.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Gmail issue. Before I can help you with this, please tell me the following:
1. Did you format or erase everything on your computer?
2. Can you still remember your Gmail account but forgot the password?
3. Or did you forget both the gmail email address including the password?
Please let me know so that I can help you further.
Best regards,
Jess