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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot email pics I have downloaded to my computer

Customer Question

I cannot email pics I have downloaded to my computer
Submitted: 1 year ago.
Category: Email
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
What happens when you try to email the photos?
Customer: replied 1 year ago.
Just says they do not recognize the attempt
and my email address is***@******.***
Customer: replied 1 year ago.
should be mail
Customer: replied 1 year ago.
it is a century link account
Expert:  Josh replied 1 year ago.
How do you access your email and send emails? Is it through a web browser such as Internet Explorer, Firefox, or Chrome?
Customer: replied 1 year ago.
internet explorer or firefox
Expert:  Josh replied 1 year ago.
Great!
So when you open your email account and send a new email, you try to select the Attachment option (or paperclip icon) -- Is that right?
Customer: replied 1 year ago.
When I open the pics on computer and click to email and add the email address and click send it will not send gives error message
Customer: replied 1 year ago.
I have tried this with my yahoo account and also embarq
Expert:  Josh replied 1 year ago.
What is the error message? It is important to have that exact error so I can determine the issue.
Customer: replied 1 year ago.
I will n eed to try the procedure and come back with error message
Expert:  Josh replied 1 year ago.
That is fine
Customer: replied 1 year ago.
The host smpt embarqmail.com could not be found acct smpt embarqmauil.com protocal smpt port 25 secure
no socket error 11001 error #0x800ccc00
Expert:  Josh replied 1 year ago.
It sounds like you are not accessing your email account from Internet Explorer or Firefox but using an email program. How do you access your emails?
Customer: replied 1 year ago.
I open my computer through Firefox and then click on embarqmail.com or yahoo and then use thAT SERVICE
TO SEND EMAILS
Expert:  Josh replied 1 year ago.
Are you able to send emails without any issues if you do not add an attachment?