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John T. F.
John T. F., Mac Druid
Category: Email
Satisfied Customers: 3035
Experience:  Setting up and servicing Email accounts since 1994!
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I am not getting emails on my iPhone5

Customer Question

I am not getting emails on my iPhone5
Submitted: 2 years ago.
Category: Email
Expert:  John T. F. replied 2 years ago.
Hi! Who is your email provider, please? John
Customer: replied 2 years ago.
US Cellular
Expert:  John T. F. replied 2 years ago.
Ok, what is the part of your email address AFTER the @ symbol? John
Customer: replied 2 years ago.
.com
Expert:  John T. F. replied 2 years ago.
There should be more than that in your email address. I need the part of your email address AFTER the @ symbol.
Customer: replied 2 years ago.
Yahoo.com
Customer: replied 2 years ago.
***@******.***
Customer: replied 2 years ago.
yahoo.com
Expert:  John T. F. replied 2 years ago.
Great, thanks! Can you tell me what version of iOS you are currently running, please? From the Home screen; tap Settings tap General tap About On the About screen, look for the "Version" information. Please let me know what it says. Thanks,John
Customer: replied 2 years ago.
I'm not sure I think it's snow something
Expert:  John T. F. replied 2 years ago.
You indicated this is an iPhone 5, correct? Just follow the steps I gave you and it should tell you the information. From the Home screen; tap Settings tap General tap About On the About screen, look for the "Version" information. Please let me know what it says. Thanks,John
Customer: replied 2 years ago.
I don't see the settings
Expert:  John T. F. replied 2 years ago.
You should find it on the same screen as you see other app icons such as Maps, Clock, Camera, etc...
Customer: replied 2 years ago.
I see the maps clock and camera
Expert:  John T. F. replied 2 years ago.
You may need to swipe left or right on the Home screen or make sure it has not been placed in a folder. We will need the Settings app to work on your mail issue. John
Customer: replied 2 years ago.
I don't see the home screen on my phone
Expert:  John T. F. replied 2 years ago.
The Home screen is where all of the icons are.
Customer: replied 2 years ago.
I guess I'm done sorry I took too long.
Expert:  John T. F. replied 2 years ago.
I'm not sure what you mean?
Customer: replied 2 years ago.
I guess I'm just confused
Expert:  John T. F. replied 2 years ago.
That's ok, we just need to find that Settings app to continue. It can't be deleted from the iPhone so it should be there somewhere, the icon is grey and with the image of a gear on it. John