Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know when you are available to chat
which one would you like me to start with
fix your iphone first?
or your laptop with yahoo calender
let me knwo
I don't have a problem with either Iphone or Ipad. As I said, I can add new events to my calendar, it's only on my lap-tops where new events will not add. Lap-Top please
okay so your iphone and ipad is fine its the laptop which needs a fix correct.
i would need few information more regarding the yahoo calender
I have the same problem with bot lap tops
when was it working okay on your laptops
what operating system you have on the laptop
and what browser you use to open yahoomail
what browser you using to open yahoomail.
It was working up until two days ago
did you try a different browser to open yahoomail
Not sure of the answer to what operating system do I have on the lap top
are we on the same laptop which has the yahoo calender problem?
I did not try another browser
may i do a screen sharing and check the problem for you.
Click on this to run the screen sharing software
getting connected now
you can post me a reply here
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Please click on the remote link to run http://22.214.171.124:8040/?Session=cd74c6f4-48a6-4e49-95d0-6db96876f30f
I'm sorry Michelle, I don't kow what IE reset means?
Not sure where to go from here Michelle
I know I'm repeating myself, but I've lost myself on this site. To answer the question, I don't know what IE reset refers to sorry.
Follow these steps make sure IE is closed Open control panel then click on internet option then go to advance tab and click on the reset button. reopen IE and then check your yahoo mail. Let me know if you are available tonight i can remote access and do the steps for you.
Yes, I'll let you do it remotely please.
Can you do it remotely?
Too late now...doesn't seem to be working. Maybe try again tomorrow. thanks Michelle.
Just turning it on now.
No I have not. Can I remote you in to try?