Hello Karen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=2bd0c915-a0d8-44d4-987d-528466dbc052Thank you,
Hi the screen connect remote support says that it is connected, do I stay in that window or this one?