How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 5266
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

Hi, I have over 70 email I cannot retrieve from my gmail acct.

Resolved Question:

Hi, I have over 70 email I cannot retrieve from my gmail acct. over the past 3 days.
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Sandy :

Hi, I am Sandy and I look forward to helping you with your issue today.

Sandy :

Please let me know when you are ready to work with me.

Sandy :

Hello My Friend

Sandy :

I am sorry about the issue.

Sandy :

What program do you use to check your emails? Internet explorer, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.

Customer:

internet, directly to google and gmail

Sandy :

Once you login into your gmail account, please tell me if you are able to see them?

Customer:

It's been an issue for 3 days not, I get an email on occasion but not the one I get every day.

Sandy :

Open the link: http://gmail.com

Sandy :

When did you change your gmail account password XXXXX?

Customer:

it has not v

Customer:

changed in years to my knowledge it's always been bindiroxi.

Sandy :

Please do not type your password XXXXX

Sandy :

Okay, First of all, I suggest you to please change your gmail account password.

Sandy :

It is possible that someone may be knowing this password XXXXX accessing the emails secretly.

Customer:

ok bot I go directly to email and it does not ask my password XXXXX shows e-mail count but I cannot get them to load

Sandy :

And the create a new password XXXXX

Customer:

the link is gone

Customer:

ok I changed my password

Sandy :

okay. good.

Sandy :

Now, you will start receiving all of the emails. Please send out a test email to your email address and check if you receive that now.

Customer:

ok right back but will I receive the 75 waiting?

Sandy :

you mean you have got the test email. Right.

Customer:

yes I did and have sent some to me but the others would not come to me. I ck again now,will go che

Customer:

should I go to google and log in

Sandy :

Okay, the emails which you have sent to yourself will come back to .

Sandy :

No, open the link:http://gmail.com

Customer:

Hi r u still there

Sandy :

Yes, I am here.

Customer:

I still show 73 emails in my inbox

Sandy :

Let me tell you that from now onward you will start receiving all of the emails.

Sandy :

However, if those missing emails are very important, you can please fill out the recovery form or ignore if these are not important:

Sandy :

If you cannot afford to lose these lost emails, you can please fill out the details under the link below:

http://support.google.com/mail/bin/bin/request.py?&ctx=bugflow_receive31&contact_type=bugs

Customer:

I get the test but no waiting emails

Customer:

Sandy, r u there

Sandy :

Yes, I am here.

Sandy :

From now onward you will start receiving all of the emails.




However, if those missing emails are very important, you can please fill out the recovery form or ignore if these are not important:



If you cannot afford to lose these lost emails, you can please fill out the details under the link below:


Sandy :

Are you filling out recovery form?

Sandy :

Are you there?

Customer:

Sandy, yes I filled out the form and have been receiving an occasional e-mail, but not as normal. I still do not think it's fixed and how do I know google will get me my emails showing in my inbox

Sandy :

You have now changed your password. Is it changed?

Customer:

I guess it does not make me log in as it knows it me from my computer, even the one you gave me went straight to my email.

Customer:

I did get an e-mail saying I changed my password

Sandy :

You enter the current password XXXXX new password XXXXX Right.

Customer:

yes

Sandy :

it means you changed the password.

Customer:

Sandy, now it says I have 176 email in my inbox but cannot down load them.

Sandy :

Now, please understand that you have just changed your password XXXXX from now onward, you will start getting all of the emails. However, for the lost emails you have filled out recover form.

Sandy :

Let me please take remote control of your computer.

Sandy :

And check it out.

Customer:

please

Sandy :

Open the link: https://join.me/ Click orange Play icon beside Start Meeting and download and run this file. You will get a pop up on the screen. That pop will show you a 9 digit number. Please tell me about this 9 digit number.

Customer:

655-574-907

Sandy :

connecting.

Sandy :

Please leave the mouse once.

Sandy :

Please open gmail page now.

Customer:

I did

Customer:

its open at top

Sandy, Computer Specialist
Category: Email
Satisfied Customers: 5266
Experience: I have 7+ years of experience in fixing emails issues.
Sandy and 7 other Email Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris L.

    Support Specialist

    Satisfied Customers:

    884
    Certified Email Expert with over 10 years experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    884
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Computer Technician

    Satisfied Customers:

    743
    10+ years of work experience.
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Email Expert

    Satisfied Customers:

    722
    Over 10 years supporting large and small email organizations, Exchange, Lotus Notes, IMAP and POP3 environments.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    701
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    481
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    424
    10+ years of Desktop, Laptop, and Server troubleshooting and support.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Computer Enthusiast

    Satisfied Customers:

    333
    Specialize in email support.
 
 
 

Related Email Questions

Chat Now With An Email technician
Sandy
Sandy
Technical Specialist
966 Satisfied Customers
I have 7+ years of experience in fixing emails issues.