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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 16838
Experience:  Over 15 year experience in Email Systems and Programs
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I have lost Skype and also my contacts list. I probably need

Resolved Question:

I have lost Skype and also my contacts list.
I probably need to verify my email address with you and verify my Skype name.

Regards,

B C WHITTAKER

Old Skype name is BEVWIT
email address isXXX@XXXXXX.XXX
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

When you say you lost Skype, do you mean you cannot log in?

If so, what is the error you get when trying to log in?

Thank you
Customer: replied 1 year ago.


I get the basic Skype page but it says "sorry we didn't recognise your sign in details. Please check your Skype name and password XXXXX try again"

Expert:  Richard replied 1 year ago.
Thank you

Can you click my link below please

Click Me

Follow the instructions to reset your Skype password.

If you are able to, please use the new password XXXXX sign into skype.

If you are not able to, please tell me exactly what stopped you from doing this please.

Thank you
Customer: replied 1 year ago.

What I have done is to delete Skype from my computer and start again with a separate application. It seems to have worked.


I still got the same reaction when I tried again after your input!


 


Bev Whittaker

Expert:  Richard replied 1 year ago.
Ok, that indicates it was a corruption withinn your program.

I didn't get a response from you on my first procedure, so you beat me to the second step!

Good to hear it is now working Bev.

If you have any additional problems, please let me know

And if you could please rate my service, that would be greatly appreciated.

Thank you
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 16838
Experience: Over 15 year experience in Email Systems and Programs
Richard and 12 other Email Specialists are ready to help you

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