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Tim
Tim, Sr. Engineer
Category: Email
Satisfied Customers: 855
Experience:  Sr. Systems and Network Engineer
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is there a human familiar enough with google and android and

This answer was rated:

is there a human familiar enough with google and android and ipad who can assist me in fixing everything including but not limited to gmail, imap, chrome passphrase, 2way verification, accounts not recognizing sign in, lost data, spam, hacked acc counts? this is the biggest mess that a forum can't fix.

itgurukitty :

Hey

itgurukitty :

K, lets start off 1 at a time here....

itgurukitty :

if we can

Customer:

this is really hard to read on mobile. but i dont really have choice. hey

itgurukitty :

understood.

itgurukitty :

This is alot of questions though

itgurukitty :

Lets go one at a time

Customer:

k

itgurukitty :

whats the biggest problem?

itgurukitty :

and if you are on a cell, i can move to to Q and A......

Customer:

which one?

itgurukitty :

will be eaiser on you

itgurukitty :

Well you asked like 6 questions

itgurukitty :

many unrelated

itgurukitty :

so whats the biggest issue here

Customer:

depends on source of problem. not sure. have i been hacked? chrome asking for passphrase which i never even set up.

Customer:

they seem related in that they have all happened at once

itgurukitty :

ok

itgurukitty :

Can you give me more detials?

itgurukitty :

You gave alot of info

itgurukitty :

but i need more to make a corilation

Customer:

hrome wants a passphrase i dont have it

itgurukitty :

Home....

itgurukitty :

You mean chrome, as in google chrome?

itgurukitty :

like the browser?

Customer:

how is it no tech people own a phone this is terrible

itgurukitty :

or tje OS

itgurukitty :

oh, i have

itgurukitty :

lol

itgurukitty :

If gogole chrome, as in the browser wants a PW

itgurukitty :

its for your google account

itgurukitty :

your gmail account.

Customer:

android chrome ap

itgurukitty :

Yeah

itgurukitty :

it wants your gmail passy

itgurukitty :

b/c chrome logs search history, etc......

Customer:

it doesnt recognize it

itgurukitty :

and wants you to stay logged in

itgurukitty :

Are you sure its right?

itgurukitty :

and not locked out?

itgurukitty :

i miss type ALL the time on my phone.....

itgurukitty :

like, daily

itgurukitty :

and bad.

itgurukitty :

i email myself or text myself the passwords

itgurukitty :

so i can copy and paste

itgurukitty :

when on a mobile

Customer:

have typed it in a zillion times and tried a bunch of other possibilites

itgurukitty :

id see if you can access the account from a PC.....

itgurukitty :

crap

itgurukitty :

it may be locked

itgurukitty :

did you set it up with recover accounts?

itgurukitty :

other email account, or cell?

itgurukitty :

If not, and theres no pass phrases set up - "where were you born, etc"

itgurukitty :

Then the account is locked

itgurukitty :

and cant be unlocked

itgurukitty :

thats why they ask for alterinavite emails

itgurukitty :

cell #

itgurukitty :

and questions like where did you live, etc.

Customer:

i have no clue. i have tried to fix it several times. maybe they locked it. i hate this

itgurukitty :

I think thats likely.....

itgurukitty :

You know, im new here.....

itgurukitty :

and 90% of my question are about email lock outs.

itgurukitty :

Its so easy to do

itgurukitty :

on one hand it sucks....

itgurukitty :

on the other they are trying to protect you

itgurukitty :

since so much info can be in there

itgurukitty :

Social, credit card info, banking.....

itgurukitty :

doubble edged swiord

Customer:

well i can access email on phone but not ipad

itgurukitty :

ok

itgurukitty :

thats good

itgurukitty :

so, if you can firsrt

itgurukitty :

set up ANOTHER account

itgurukitty :

or add in your cell for recovery

itgurukitty :

so you DONT lock it

itgurukitty :

getting that email account safe is #1

Customer:

what?

itgurukitty :

If you go into settings in gmail.....

itgurukitty :

it will let you add a recovery address....

itgurukitty :

another email

itgurukitty :

or your cell

itgurukitty :

so they will text you or email you if you need to reset that password......

itgurukitty :

get that done first.

itgurukitty :

Incase you do lock it

itgurukitty :

Making sure that account is safe is by far your prirority.

Customer:

i feel i did this already following google troublebshoot but willbtry again. this is rrally hard on mobile .. screen keeps jumping around

itgurukitty :

And are you sure its not locked?

Customer:

will try

itgurukitty :

can you send and get mail on the phone?

itgurukitty :

or just see old mail?

itgurukitty :

yeah

itgurukitty :

Let me move this to Q and A....will be MUCH eaiser for you and i to talk

itgurukitty :

And other can help as well.

itgurukitty :

But either way, please leave me some feed back, even if bad.

itgurukitty :

But Q&A is going to be much better for you.

itgurukitty :

and man, save that google account while and if you can.....

Tim and 7 other Email Specialists are ready to help you
Ok, moved man. I'm on stand b y -
i opened this up to others, which means i prob won't get paid, and that's NP - But please do leave feed back, and keep posting. I'll be around and also have you scheduled to re-chat in a day -
Customer: replied 3 years ago.

hello again. what is going on now?


 

Well, we're still seeing if you can fix the gmail issue...
Thanks for the tip -

If i were you, i would wait until i was a a PC or Mac.....log into gmail (hoping you can) And add in another email, and your cell for recovery. Then we can attack the other issues.
This is like eatting an elephant....


One bite at a time, your first objective is securing that google account.
Customer: replied 3 years ago.

ont be able to access mac until tomorrow.


 


google should be able to afford a call service dont you think? especially since they want access to everythin

Chad, let me know if this worked out - or where it stands.