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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Trying to sign on to Icloud on PC. Using Microsoft Outlook

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Trying to sign on to Icloud on PC. Using Microsoft Outlook 2010. Icloud gives message:

Multiple Outlook Versions Installed

You can't use iCloud when multiple versions of Outlook are installed. To use iCloud with Outlook, uninstall one version.

I've been using iCloud without any problems before now. I have not installed or do I see two versions of Outlook on my computer.

What do I do?

dresteve2000 :

Hi

dresteve2000 :

I am here to help you with this issue.

dresteve2000 :

Is this a Windows 8 or Windows 7 system that you are running?

dresteve2000 :

It seems like you are not in the chat session at the moment

dresteve2000 :

Please reply here and I will assist you quickly.

Customer:

Windows 7

dresteve2000 :

Hi

dresteve2000 :

Ok, thank you very much

dresteve2000 :

When did this problem start happening?

Customer:

Yesterday

dresteve2000 :

And iCloud was working fine before that/

Customer:

yes, I've been using it for 2 years. The only thing different is I changed my password

dresteve2000 :

Ok, let's do this.

dresteve2000 :

Go to Start > All Programs > Accessories > System Tools > click on System Restore

dresteve2000 :

I'd like you to restore to a date that is 1 day prior to the date when your problem began.

Customer:

ok

dresteve2000 :

It will require a restart, so please bookmark or make this page a favorite

dresteve2000 :

so you can return here easily

Customer:

I don't see accessories in programs

dresteve2000 :

hmm...

Customer:

I found it

dresteve2000 :

Ok, great.

dresteve2000 :

Please reply when you return

dresteve2000 :

Let me know if the problem still exist

Customer:

Sorry to be gone for a while. Had a conference call I had to join.

Customer:

Problem still exists

dresteve2000 :

That is fine, thank you for returning

dresteve2000 :

Ok, so the problem is still there

Customer:

I'm here for the duration Thanks

dresteve2000 :

I was doing some research while you were away and I saw that people are having this issue when they try to install a trial of Outlook 2013

dresteve2000 :

or

dresteve2000 :

When they accidentally install Windows Live Mail which is something like Outlook

dresteve2000 :

Have you done either of these things? Can you check to see if you have installed Windows Live Mail?

dresteve2000 :

Also, do you know if you have recently updated iCloud on your PC?

Customer:

Windows Live mail is on computer but I am not using it. I have not installed Outlook 2013.

Customer:

Does Icloud automatically update?

dresteve2000 :

I'm pretty sure it prompts you to update

dresteve2000 :

Can you uninstall Windows Live Mail from your computer?

Customer:

ok what now

dresteve2000 :

Can you try to uninstall Windows Live Mail/

Customer:

uninstalled

dresteve2000 :

Ok great, can you see if the problem still exist?

Customer:

Yes

dresteve2000 :

darn... ok

dresteve2000 :

I have one last idea

dresteve2000 :

We're going to uninstall the current iCloud application, and reinstall an older version and see if the problem is still there

dresteve2000 :

I'm preparing the file now

Customer:

ok

dresteve2000 :

Open that link and download the file, uninstall your current iCloud, then re-install this one

Customer:

Thanks for the help. Took a couple of times to download content from Icloud. But was successful!!!!

Customer:

Thanks for the assistance.

A. Stevens and 2 other Email Specialists are ready to help you