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yourITpro
yourITpro, Computer Systems Analyst
Category: Email
Satisfied Customers: 129
Experience:  Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.
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Customer Question

My email won't download from Comcast. I got one today, two yesterday. I can log into Comcast email online and I have lots of email. Help
Submitted: 2 years ago.
Category: Email
Expert:  yourITpro replied 2 years ago.

yourITpro :

Hi. Im Paul and would like to help you with this.


 

yourITpro :

Could you please confirm what you use to download your email (outlook, outlook express, thunderbird etc)?


 

Customer :

Hi Paul. I am not sure. I am using Internet Explorer and Windows Live Mail so whatever that is. I went through the Control panel and tried to verify what the settings are but couldn't even find that info.

Customer :

Also, I can send mail OK. I tried setting up a new comcast account to confirm settings but got a 2nd account.

yourITpro :

ok thanks for that


 

yourITpro :

You must be using live mail by the sounds of things.


 

Customer :

I am.

yourITpro :

so when you created the second account, did this work?


 

Customer :

It did work and downloaded a lot of mail. I deleted the account, but I am thinking it was everything not read including old ones. I have a lot of folders which contain files for my HOA - I am on the board and an officer, and I need to be able to access those.

yourITpro :

ok. I see


 

yourITpro :

So can you still access the original account in live mail? I can then go through where to check the settings.


 

Customer :

Yes, I can access and send, just not download. Let's go!

Customer :

I am using Windows Live Mail on my desk top - not live mail on the internet.

yourITpro :

ok


 

yourITpro :

so lets go into live mail then


 

yourITpro :

Right when your in live mail please tell me


 

Customer :

OK it's open.

yourITpro :

great. Now could you please click on the blue down arrow (top right)


 

yourITpro :

sorry top left even :)


 

yourITpro :

This will bring up a menu. Can you select options, then email accounts from it


 

Customer :

OK

yourITpro :

in email accounts you should see your account. I would like you to select it


 

Customer :

OK

yourITpro :

so if you can please click on the servers tab


 

yourITpro :

you there?


 

Customer :

I have it.

yourITpro :

great


 

yourITpro :

now half way down it states incoming mail server


 

yourITpro :

here you should have a username and password


 

Customer :

Right

yourITpro :

can you please check this and re-enter the password


 

Customer :

that's done

yourITpro :

right


 

yourITpro :

can you click on ok for me


 

yourITpro :

then close on the next windows


 

Customer :

OK that's done.

yourITpro :

now please click on update all icon. Which you can see right at the top left (just above the home tab)


 

Customer :

I don't have any thing above the home tab. Hold on - I am rechecking.

yourITpro :

its a tiny icon with two envelopes


 

Customer :

Maybe I am missing a toolbar. I have a clear bar above with a tiny icon in the left cornber that shows what folder I am in. Nothing else.

yourITpro :

strange maybe a slightly different version of live mail


 

yourITpro :

ok if you close live mail and reopen it


 

yourITpro :

this will automatically check for email


 

Customer :

I found it. It's on the quick access tool bar which has been below my bar. I will click it now. OK it tells me there are no new messages. The only one I downloaded today was about 10 am.

Customer :

No I will close and reopen.

yourITpro :

thats good though. It should come up with an error if there is a problem


 

Customer :

No new messages or error message either.

yourITpro :

you get an error message if anything is wrong with the login information


 

yourITpro :

send yourself a test email


 

Customer :

OK

yourITpro :

let me know how it goes


 

Customer :

OK, it doesn't show on my desktop but it is in comcast email. And my desktop chimed like it does when new messages appear,

yourITpro :

ok click on inbox in live mail


 

yourITpro :

then make sureyou have scrolled all the way to the top


 

Customer :

OK.

Customer :

I have.

yourITpro :

is it there?


 

Customer :

No.

yourITpro :

in quick views (3/4 the way up on the left) click on unread


 

Customer :

OK

yourITpro :

is it in there


 

Customer :

I just took quick views off a day or 2 and don't remember where I did that,


Never used it and it was using real estate.

yourITpro :

ok


 

yourITpro :

go to view tab and quick views is in there


 

Customer :

OK

yourITpro :

any luck?


 

Customer :

I see the quick views up there but I'm not finding a way to put it back on my main page. It was listed on the right above the inbox.

yourITpro :

on the view tab just make sure quick views is hihglited


 

yourITpro :

highlited


 

Customer :

Oops. It was listed on the top above the inbox. I have it set now to view all mail - tried updating - no luck.

yourITpro :

thats really strange


 

Customer :

Done.

yourITpro :

can u see anything in there at all


 

yourITpro :

you said you heard the noise so it must be hiding somehwre


 

Customer :

In quick view? It opens a page where options can be selected. The unread mail is checked but grayed out, I tried checking show all mail and then updating but no action.

yourITpro :

so if you click on the arrow next to the quick views it should show u new mail


 

yourITpro :

when you click the arrow a new mail option will show undeneath


 

Customer :

That's what I was thinking too but sure don't find it. It doesn't ding every time but once in a while. It is set to update every ten minutes. I wll look for new mail.

Customer :

That works ok.

yourITpro :

has an email come through?


 

Customer :

Nothing is coming in - including the test I sent myself.

yourITpro :

thats strange


 

yourITpro :

ok


 

yourITpro :

ok try this


 

yourITpro :

While in the Inbox: View | Current View. Make sure Show All Messages is checked and nothing else.


 

Customer :

The only other checked is the grayed check at the top for all unread.

yourITpro :

right go into your proper inbox


 

yourITpro :

then click view tab


 

Customer :

OK

yourITpro :

customize view


 

yourITpro :

then in second box does it say hide or show


 

Customer :

I have new view - no customize

yourITpro :

sory i meant go on the view tab


 

yourITpro :

then click view


 

yourITpro :

then customizeview


 

Customer :

OK, I have it.

yourITpro :

it should bring up a box


 

Customer :

Have that.

yourITpro :

in the middle box it will say for all messages ....... the message


 

yourITpro :

does it say hide or show


 

Customer :

Show.

yourITpro :

not that then


 

yourITpro :

in your inbox, could you tell me the date of your last message


 

yourITpro :

the message at the top last one received


 

Customer :

The last one was 9:54 am today. One only. I had two yesterday. Probably had 15 emails today and 25 yesterday. I am ready for a break. If you come up with any new ideas just text me and I will come back on. Thanks.

yourITpro :

ok im from the uk. So will get off now to be honest


 

yourITpro :

I will be about tomorrow if you are?


 

yourITpro :

Hi. It appears that I am not getting your messages?


 

yourITpro :

I will change this to a QA session, as it appears we are having issues with chat. It works similarly to chat, but you will need to refresh the page to see responses.

Customer: replied 2 years ago.

Sorry, we spent an hour and a half just confirming settings in the email program. I finally was able to solve the problem myself. Good bye.

Expert:  yourITpro replied 2 years ago.
Ok. Pleased you got it sorted

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yourITpro
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Qualified Systems Engineer for 7 years. Accreditations: A+, MCITP, MCSA+E, MCTS & MCP.